Refund Policy
Return, Refund & Exchange Policy
No Return, Refund, or Exchange Except for Defective Products
Thank you for choosing our handmade products. Each item is crafted with care specifically for you. Please read our policy carefully.
Defective Products Only:
- In the rare instance that you receive a defective product, please contact us within 7 days from the product delivery date.
- Submit a return request with a video showcasing the unboxing of the product. Ensure the shipping label is visible, and the packaging remains sealed.
- The video should be submitted without any pause or cut to accurately capture the unboxing process and share it on pellykellycs@gmail.com or dm on Instagram @pellykelly_india
Refund Process for Defective Products:
- For defective products, a return request must be raised within 7 days from the product delivery date.
- The refund will be credited in the original payment method within 7 days from the date of the return request or the return product delivery date, whichever is earlier.
No Returns, Refunds, or Exchanges for Altered or Damaged Products:
- We do not accept returns, refunds, or exchanges for products that have been damaged due to improper use or handling.
- Products that have been altered in any way are also not eligible for return, refund, or exchange.
Review Product Description Before Purchase:
- Prior to making a purchase, we encourage all customers to thoroughly review product descriptions, specifications, size charts, fabric materials used, and images.
- If you have any questions about a product, please feel free to contact us for clarification before making a purchase.
We appreciate your understanding and cooperation. If you have any further questions or concerns, do not hesitate to reach out to us.
Quality Guarantee
We take great pride in the quality of our handmade products and want you to be completely satisfied with your purchase. If you have any concerns about your order, please do not hesitate to contact us and we will do our best to address them.
Thank you for choosing our handmade products, and we look forward to serving you in the future.